This app enables your company’s agents to verify the customer’s identity using Vipps. For example, when a customer calls in. The VippsMobilePay app allows you to verify the customer before disclosing sensitive information. This significantly increases security.
Before setup, you need to do two things:
Register your company with Vipps:
- Register here: Vipps-portal
Install the app from the Zendesk Marketplace:
- You can find our Vipps integration in the Zendesk Marketplace here:
Once you’ve registered with Vipps and installed the app in Zendesk:
- Go to Apps and Integrations in Zendesk Admin
- Click Zendesk Support Apps, then select VippsMobilePay
To get a functioning app up and running, fill in the following fields:
BaseURL:
https://api.vipps.no/
ClientID and ClientSecret:
- You can find this by going to the Vipps portal
- Click developer in the bottom left corner
- Select production as the environment
- And view the keys
Search field reference:
- We recommend leaving this as is
- This determines which field is automatically populated in the app
Binding Message:
- Can be changed to an internal reference, as desired
Scope fields:
- Select the information you want to request from the customer
Role restrictions:
- Choose this if you want to limit the app to specific roles in Zendesk
Group restrictions:
- Choose this if you want to limit the app to specific groups in Zendesk
Click Update to save the changes.
The app will now be ready for use.
Updated